Namuwala Consulting LLP ("Namuwala", "we", "our", "us") is committed to protecting the privacy and confidentiality of every individual and business that interacts with us. This Privacy Policy explains how we collect, use, store, share and safeguard information when you visit www.namuwala.in, engage our professional services, communicate with our team or interact with us on any associated channel including WhatsApp, email, telephone and in-person meetings.

By accessing our website or availing our services, you expressly consent to the practices described in this Policy. If you do not agree with any part of this Policy, please refrain from using our website or services.

This Policy applies to all visitors, users, prospective clients and existing clients of Namuwala Consulting LLP across India and globally.

It governs information collected through our website, online enquiry forms, consultation bookings, document uploads, WhatsApp conversations, email exchanges, telephone calls, and any other channel through which you share information with us.

Third-party websites linked from www.namuwala.in are governed by their own privacy policies; we are not responsible for their practices.

Personal Identification Information: Name, email address, phone number, postal address, date of birth, PAN, Aadhaar (only where statutorily required), photographs and identity documents.

Business & Financial Information: Business name, registration numbers (GSTIN, CIN, LLPIN), bank account details, financial statements, invoices, books of accounts, tax returns, statutory documents, KYC of directors/partners, and any other data necessary for the engagement.

Communication Records: Copies of emails, WhatsApp chats, call recordings (where disclosed), meeting notes and any correspondence shared during the engagement.

Technical Data: IP address, browser type, device information, operating system, pages visited, referring URLs, session duration and cookies collected automatically when you visit our website.

Payment Information: Transaction details, UPI / NEFT references and payment receipts. Card details are processed by PCI-DSS compliant third-party payment gateways and are not stored by us.

Service delivery — to provide accounting, taxation, GST, ROC compliance, business registration and other professional services contracted by you.

Statutory compliance — to fulfil our obligations under the Income Tax Act, GST law, Companies Act, LLP Act, FEMA, PMLA and any other applicable laws.

Client communication — to respond to enquiries, share updates, send deadline reminders, deliver reports and notify you about changes in law impacting your business.

Internal operations — billing, accounting, conflict-of-interest checks, quality assurance, audit and training.

Service improvement — analytics, feedback collection and improving our website experience.

Marketing — sending newsletters, regulatory updates and information about relevant services (only with your opt-in consent; you may withdraw at any time).

We do not sell, rent or trade your personal or business information to any third party.

We may share information with: (a) our employees, partners and authorised representatives working on your engagement, all of whom are bound by confidentiality; (b) statutory and regulatory authorities such as the Income Tax Department, GST Department, MCA, RBI, EPFO, ESIC where required by law or where you have authorised us to act on your behalf; (c) trusted technology partners (e.g., cloud accounting providers, document vaults, communication tools) under binding confidentiality and data-protection agreements; and (d) courts or law-enforcement agencies in response to valid legal process.

In the event of a merger, acquisition or restructuring of Namuwala Consulting LLP, your information may be transferred to the successor entity subject to the same confidentiality obligations.

We employ industry-standard administrative, technical and physical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction.

These include encrypted document storage, role-based access control, multi-factor authentication for internal systems, periodic security audits, secure HTTPS transmission, signed non-disclosure agreements with team members, and restricted physical access to work premises.

While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is fully secure. You acknowledge this risk and agree to share information with us on best-effort security.

We retain your information for as long as required to fulfil the purposes for which it was collected, to comply with statutory record-keeping obligations (typically 8 years under the Income Tax Act, Companies Act and GST law) and to defend against legal claims.

Once the retention period lapses and there is no legal or operational requirement to retain the information, it is securely deleted or anonymised.

Right to access — you may request a copy of the personal information we hold about you.

Right to correction — you may request correction of inaccurate or incomplete information.

Right to withdrawal of consent — you may withdraw consent for marketing communications or non-statutory processing at any time.

Right to portability — you may request transfer of your data in a structured, commonly used format.

Right to erasure — subject to statutory record-keeping requirements, you may request deletion of your personal information.

To exercise any of these rights, please write to hello@namuwala.in. We will respond within 30 days.

Our website uses cookies and similar technologies to remember your preferences, understand visitor behaviour, deliver personalised content and improve site performance.

We may use first-party cookies (set by Namuwala) and third-party cookies (set by analytics tools such as Google Analytics or marketing platforms like Meta Pixel) only where applicable.

You can control and disable cookies via your browser settings. Disabling cookies may impact certain functionalities of our website.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

While Namuwala is based in Ahmedabad, India, we may serve clients globally. By engaging with us from outside India, you consent to the transfer, storage and processing of your information in India in accordance with this Policy and applicable Indian law.

Our website may contain links to external websites, regulatory portals or partner platforms. We are not responsible for the privacy practices or content of such external sites. Please review their privacy policies before sharing any information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or for operational reasons. The updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Policy from time to time. Continued use of our website or services after any changes constitutes acceptance of the revised Policy.

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are provided below for any complaints or concerns regarding this Policy:

Grievance Officer — Namuwala Consulting LLP, Ahmedabad, Gujarat 380015. Email: grievance@namuwala.in. Phone: +91 98765 43210.

We will acknowledge your grievance within 24 hours and resolve it within 15 working days.

If you have questions, suggestions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

Email: hello@namuwala.in · Phone: +91 98765 43210 · Address: Namuwala Consulting LLP, Ahmedabad, Gujarat, India.